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All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD). Tariffs include New Zealand Goods and Services Tax (GST) of 15%.
We require a 50% deposit and a valid credit card to confirm your reservation. The balance for your accommodation and any other services booked will be charged to the credit card provided at time of booking, between 30 – 60 days prior to arrival.
The credit card provided at time of booking will be tokenised and stored securely in our payment system. By booking, you agree that this card may be used for any charge that may be levied pursuant to the property’s cancellation policy and/or for any incidentals, additional services or room damage during the stay, as outlined in these Terms and Conditions.
Upon check-in, a pre-authorisation of 50% of one night’s tariff at the Lodge (i.e. $347.50) will be carried out on the credit card provided, as security for any incidentals and/or room damages. Rooms are checked by three staff members prior to check-ins – guests accept that unless reported within one hour of check-in, any stains on linens and carpets will be considered to have resulted from the guest’s occupation of the room, and will be charged accordingly to the guest’s account.
The property will send a final bill by email the night prior to departure, and the outstanding balance (if any) will be automatically charged to the credit card provided. Please contact reception if you have any queries about your bill.
All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD) and include GST of 15%.
All accommodation bookings will result in an automated acknowledgment and will then be confirmed based upon availability.
We accept Visa, Mastercard, cash and direct credit payments. A 4% surcharge will apply on all credit and debit card payments.
A 15% surcharge will apply on accommodation, food, beverage on NZ statutory holidays. A 20% surcharge will apply for any spa treatment bookings.
Peak season (1st November – 30th April): If a reservation is cancelled at any time, a 100% cancellation fee will be charged unless the room nights are able to be re-sold.
Quiet season (1st May – 31st October):
Any refunds of deposits will attract an administration fee of $100 per room, per night. If a reservation is cancelled within the time that a cancellation fee applies, and room nights are subsequently re-sold at a lesser rate, the refund of the deposit will be less also.
All cancellation requests must be made by email to enquiries@stoneridge.co.nz. The property recommends that you consider travel insurance to cover any unforeseen circumstances.
If Queenstown or the city/town from which you are travelling is under government travel restrictions and this affects your ability to travel, we are able to amend your booking to an alternative date within 12 months of your original arrival date or hold the deposit as a credit to be used within 12 months, excepting where cancellation is made within 10 days of arrival, in which case the above cancellation policy will apply. If you prefer to cancel in full, the above cancellation policy will apply.
Room allocations are made 24 – 48 hours prior to arrival and are subject to room availability and other bookings around the time of your stay. If you have a preference, please let us know and we will do our best to accommodate this. Room allocations cannot be guaranteed unless specifically confirmed by Stoneridge.
All tariffs include one complimentary a la carte cooked and/or continental breakfast per guest, served each morning in Stoneridge Lodge between 7.30am – 10.00am.
All tariffs include a sharing cheeseboard each afternoon. Guests will receive a call to their room each afternoon between 5.00pm – 6.30pm to confirm if they would like to receive their afternoon platter. Cheese may in some cases be served earlier or later in the day, but this is subject to staff availability and is at the property’s discretion.
Housekeeping is carried out daily for all rooms and is available between 10.30am – 2.30pm only.
Check-in is from 3.00pm onwards, and check-out is by 10.30am on the day of departure. Early check-in (from 1.30pm) and/or late check-out (12.00pm) may be arranged in advance for a $75 surcharge, subject to availability. Guests arriving early or departing late are welcome to leave their luggage at reception if pre-arranged – please ask our reservations team if you would like any recommendations for local restaurants or things to do.
All guests will be sent a link to complete the online-check in prior to arrival or sign a registration card upon arrival at the property, requiring a signed indemnity for any & all potential damage caused by a guest’s stay/occupation of the room.
The property has a no-smoking policy in all rooms and shared outdoor areas. To smoke, please use your private deck/balcony or step outside to non-shared areas. Please speak to a member of staff to be guided accordingly. A $250 fee will apply to any smoking inside the building.
Stoneridge does not offer self-catering facilities. Private dining and gourmet grazing platters/picnic lunches may be provided by prior arrangement for an additional cost – 48 hours’ notice is usually required for picnics and lunches, and 7 days notice is recommended for private dining reservations.
Children under 10 are welcome at Stoneridge Lodge and Cottage but must be supervised at all times by a responsible adult. Children aged 10 and under may be hosted at the Retreat at the property’s discretion.
Icy surfaces, roadways, rocks, pools, ponds, stairs and rock walls at the property all carry some inherent risks to minors and others. Guests and parents undertake to conduct their own assessments of these risks and provide supervision and/or mitigate against these risks accordingly.
All guest rooms & tariffs are for double occupancy. Extra guests may be accommodated on request for an additional cost – see below. The Coronet Suite has an adjacent second bedroom with a double bed and a single bed which may be booked to accommodate up to two additional guests. In all other suites, a rollaway bed can be placed in the room to accommodate one additional guest.
Adult and child tariffs above include a rollaway bed – not a full bed. These fees are applicable if extra guests are confirmed more than 24 hours prior to arrival. If extra guests are added to a room less than 24 hours prior to arrival, 50% of the room tariff will be charged for each extra guest.
In order to preserve the privacy of our guests and enjoyment of shared facilities, access to each property (the Lodge, Cottage and Retreat) is permitted only for guests who are staying at that property. If you wish to invite visitors, this must be pre-arranged with Stoneridge and is at management’s discretion. If permitted, there is a limit of 7 people in a guest room at any given time, including any service providers (hair and make-up, photographer etc).
For any groups making exclusive-use bookings of the Lodge, Cottage or Retreat, we have a strict ‘no party’ policy, and only guests staying are permitted on the premises.
Stoneridge does periodically host functions at the southwest end of the Lodge, which has its own entrance and does not share any facilities with the Lodge. Whilst we do not anticipate any disruption to guests’ enjoyment of our facilities and amenities, as a courtesy we nonetheless wish to make guests aware of this.
Stoneridge operates a boutique vineyard which requires vineyard work to be undertaken at certain intervals and avoiding direct sunlight. Vineyard work is organized as best as possible to minimize any interruption or inconvenience to guests, but may at certain times have to take place early in the morning or in the evening.
Please contact our team to request a copy of our wedding/event contracts for full booking terms and conditions.
The access between the Lodge and the Retreat is via Sicilian Lane, which is a private road. The Retreat is a 3 minute walk or 30 second drive from the lodge.
