All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD). Tariffs include New Zealand Goods and Services Tax (GST) of 15% and credit card surcharge.
We require a 50% deposit and a valid credit card to confirm your reservation. The balance will be charged to the credit card provided 7 days prior to arrival or on check-out.
All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD) and include GST of 15%.
All bookings will result in an automated acknowledgment and will then be confirmed based upon availability.
The client agrees to a pre-authorized block to their credit card below equivalent to one room night’s accommodation for security against any occurrence of damage.
We accept Visa, Mastercard, cash and direct credit payments. No credit card charges apply for accommodation and lodge dining bookings.
A 15% surcharge will apply on accommodation, food, beverage and spa treatment bookings on NZ statutory holidays.
Peak season (1st November – 30th April): If a reservation is cancelled at any time, a 100% cancellation fee will be charged unless the room nights are able to be re-sold.
Quiet season (1st May – 31st October):
All cancellation requests must be made by email to firstname.lastname@example.org.
If Queenstown or the city/town from which you are travelling is under government travel restrictions and this affects your ability to travel, we are able to amend your booking to an alternative date within 12 months of your original arrival date or hold the deposit as a credit to be used within 12 months. If you prefer to cancel in full, the above cancellation policy will apply.
If guests have a particular preference as to their preferred room, they are welcome to contact Stoneridge Estate to request this but specific room allocations cannot be guaranteed unless confirmed by Stoneridge.
All tariffs include a complimentary a la carte cooked and/or continental breakfast, served each morning in Stoneridge Lodge between 7.30am – 10.00am.
For exclusive-use bookings of Stoneridge Retreat, breakfast may be served at the dining table there.
All tariffs include one glass of the estate’s wine per adult guest and a sharing cheeseboard each afternoon. Guests will receive a call to their room each afternoon between 5.00pm – 6.30pm to confirm if they would like to receive their afternoon platter. Wine and cheese may in some cases be served earlier or later in the day, but this is subject to staff availability and is at the property’s discretion.
Check-in is from 3.00pm and check-out is by 10.30am on the day of departure. Early check-in (from 1.30pm) and late check-out (12.00pm) may be arranged in advance for a $60 surcharge, subject to availability. Guests arriving early or departing late are welcome to leave their luggage at reception if pre-arranged – please ask our reservations team if you would like any recommendations for local restaurants or things to do.
Guests are required to complete a Room Registration Form on arrival, which requires a signed indemnity for any & all potential damage caused by a guest’s stay/occupation of the room.
The property has a no-smoking policy in all rooms and shared outdoor areas. To smoke, please use your private deck/balcony or step outside to non-shared areas. Please speak to a member of staff to be guided accordingly. A $250 fee will apply to any smoking inside the building.
Stoneridge does not offer self-catering facilities. Private dining and gourmet grazing platters/picnic lunches may be provided by prior arrangement for an additional cost – a minimum of 48 hours’ notice may be required.
Children under 10 are welcome at Stoneridge Lodge and Cottage but must be supervised at all times by a responsible adult. Children aged 10 and under may be hosted at the Retreat at the property’s discretion.
All guest rooms & tariffs are for double occupancy. Extra guests may be accommodated on request for an additional cost – see below. The Coronet Suite has an adjacent second bedroom with a double bed and a single bed which may be booked to accommodate up to two additional guests. In all other suites, a rollaway bed can be placed in the room to accommodate one additional guest.
Adult and child tariffs above include a rollaway bed. These fees are applicable if extra guests are confirmed more than 24 hours prior to arrival. If extra guests are added to a room less than 24 hours prior to arrival, 50% of the room tariff will be charged for each extra guest.
In order to preserve the privacy of our guests and enjoyment of shared facilities, access to each property (the Lodge, Cottage and Retreat) is permitted only for guests who are staying at that property. If you wish to invite visitors, this must be pre-arranged with Stoneridge and is at management’s discretion. If permitted, there is a limit of 8 people in a guest room at any given time, including any service providers (hair and make-up, photographer etc).
Stoneridge does periodically host functions at the southwest end of the Lodge, which has its own entrance and does not share any facilities with the Lodge. Whilst we do not anticipate any disruption to guests’ enjoyment of our facilities and amenities, as a courtesy we nonetheless wish to make guests aware of this.
Stoneridge operates a boutique vineyard which requires vineyard work to be undertaken at certain intervals and avoiding direct sunlight. Vineyard work is organized as best as possible to minimize any interruption or inconvenience to guests, but may at certain times have to take place early in the morning or in the evening.
Please contact our team to request a copy of our wedding/event contracts for full booking terms and conditions.