Terms & Conditions

Currency and GST

All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD). Tariffs include New Zealand Goods and Services Tax (GST) of 15%.

Payment Policy

We require a 50% deposit and a valid credit card to confirm your reservation. The balance for your accommodation and any other services booked will be charged to the credit card provided at time of booking, between 30 – 60 days prior to arrival. 

The credit card provided at time of booking will be tokenised and stored securely in our payment system. By booking, you agree that this card may be used for any charge that may be levied pursuant to the property’s cancellation policy and/or for any incidentals, additional services or room damage during the stay, as outlined in these Terms and Conditions.

Upon check-in, a pre-authorisation of 50% of one night’s tariff at the Lodge (i.e. $347.50) will be carried out on the credit card provided, as security for any incidentals and/or room damages. Rooms are checked by three staff members prior to check-ins – guests accept that unless reported within one hour of check-in, any stains on linens and carpets will be considered to have resulted from the guest’s occupation of the room, and will be charged accordingly to the guest’s account.

The property will send a final bill by email the night prior to departure, and the outstanding balance (if any) will be automatically charged to the credit card provided. Please contact reception if you have any queries about your bill. 

All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD) and include GST of 15%.

All accommodation bookings will result in an automated acknowledgment and will then be confirmed based upon availability.

We accept Visa, Mastercard, cash and direct credit payments. A 4% surcharge will apply on all credit and debit card payments.

Statutory Holiday Surcharge

A 15% surcharge will apply on accommodation, food, beverage on NZ statutory holidays. A 20% surcharge will apply for any spa treatment bookings.

Booking & Cancellation Policy

Peak season (1st November – 30th April): If a reservation is cancelled at any time, a 100% cancellation fee will be charged unless the room nights are able to be re-sold.

Quiet season (1st May – 31st October):

  •  If cancellation is made more than 60 days prior to arrival, the deposit is fully refundable.
  • If cancellation is received within 31 – 60 days prior to arrival, a cancellation fee equivalent to 50% of the total tariff will be charged unless the room nights are able to be re-sold.
  • If cancellation is received within 30 days prior to arrival, a 100% cancellation fee will be charged unless the room nights are able to be re-sold.

Any refunds of deposits will attract an administration fee of $100 per room. If a reservation is cancelled within the time that a cancellation fee applies, and room nights are subsequently re-sold at a lesser rate, the refund of the deposit will be less also.

All cancellation requests must be made by email to enquiries@stoneridge.co.nz. The property recommends that you consider travel insurance to cover any unforeseen circumstances.

COVID-19 Cancellation Policy

If Queenstown or the city/town from which you are travelling is under government travel restrictions and this affects your ability to travel, we are able to amend your booking to an alternative date within 12 months of your original arrival date or hold the deposit as a credit to be used within 12 months, excepting where cancellation is made within 10 days of arrival, in which case the above cancellation policy will apply. If you prefer to cancel in full, the above cancellation policy will apply.

Room Preferences

Room allocations are made 24 – 48 hours prior to arrival and are subject to room availability and other bookings around the time of your stay.  If you have a preference, please let us know and we will do our best to accommodate this. Room allocations cannot be guaranteed unless specifically confirmed by Stoneridge. 


All tariffs include one complimentary a la carte cooked and/or continental breakfast per guest, served each morning in Stoneridge Lodge between 7.30am – 10.00am.

Afternoon Cheeseboards

All tariffs include a sharing cheeseboard each afternoon. Guests will receive a call to their room each afternoon between 5.00pm – 6.30pm to confirm if they would like to receive their afternoon platter. Cheese may in some cases be served earlier or later in the day, but this is subject to staff availability and is at the property’s discretion.


Housekeeping is carried out daily for all rooms and is available between 10.30am – 2.30pm only.

Arrival & Departure

Check-in is from 3.00pm onwards, and check-out is by 10.30am on the day of departure. Early check-in (from 1.30pm) and/or late check-out (12.00pm) may be arranged in advance for a $75 surcharge, subject to availability. Guests arriving early or departing late are welcome to leave their luggage at reception if pre-arranged – please ask our reservations team if you would like any recommendations for local restaurants or things to do.

All guests will be sent a link to complete the online-check in prior to arrival or sign a registration card upon arrival at the property, requiring a signed indemnity for any & all potential damage caused by a guest’s stay/occupation of the room.


The property has a no-smoking policy in all rooms and shared outdoor areas. To smoke, please use your private deck/balcony or step outside to non-shared areas. Please speak to a member of staff to be guided accordingly. A $250 fee will apply to any smoking inside the building. 


Stoneridge does not offer self-catering facilities. Private dining and gourmet grazing platters/picnic lunches may be provided by prior arrangement for an additional cost – 48 hours’ notice is usually required for picnics and lunches, and 7 days notice is recommended for private dining reservations.

Children & Families

Children under 10 are welcome at Stoneridge Lodge and Cottage but must be supervised at all times by a responsible adult. Children aged 10 and under may be hosted at the Retreat at the property’s discretion.

Icy surfaces, roadways, rocks, pools, ponds, stairs and rock walls at the property all carry some inherent risks to minors and others. Guests and parents undertake to conduct their own assessments of these risks and provide supervision and/or mitigate against these risks accordingly.

Room Occupancy & Extra Guests

All guest rooms & tariffs are for double occupancy. Extra guests may be accommodated on request for an additional cost – see below. The Coronet Suite has an adjacent second bedroom with a double bed and a single bed which may be booked to accommodate up to two additional guests. In all other suites, a rollaway bed can be placed in the room to accommodate one additional guest.

  • Extra guests (Lodge): adult $145; child (3 – 10 yrs) $85 per night; infant (2 and under) $75 per night (includes portacot if requested)
  • Extra guests (Retreat): adult $250; child (3 – 10 yrs) $145; infant (2 and under) $75 per night (includes portacot if requested)

Adult and child tariffs above include a rollaway bed – not a full bed. These fees are applicable if extra guests are confirmed more than 24 hours prior to arrival. If extra guests are added to a room less than 24 hours prior to arrival, 50% of the room tariff will be charged for each extra guest. 

In order to preserve the privacy of our guests and enjoyment of shared facilities, access to each property (the Lodge, Cottage and Retreat) is permitted only for guests who are staying at that property. If you wish to invite visitors, this must be pre-arranged with Stoneridge and is at management’s discretion. If permitted, there is a limit of 7 people in a guest room at any given time, including any service providers (hair and make-up, photographer etc).

For any groups making exclusive-use bookings of the Lodge, Cottage or Retreat, we have a strict ‘no party’ policy, and only guests staying are permitted on the premises.

Functions & Events During Your Stay

Stoneridge does periodically host functions at the southwest end of the Lodge, which has its own entrance and does not share any facilities with the Lodge. Whilst we do not anticipate any disruption to guests’ enjoyment of our facilities and amenities, as a courtesy we nonetheless wish to make guests aware of this.

Vineyard Work

Stoneridge operates a boutique vineyard which requires vineyard work to be undertaken at certain intervals and avoiding direct sunlight. Vineyard work is organized as best as possible to minimize any interruption or inconvenience to guests, but may at certain times have to take place early in the morning or in the evening.

Lodge Dining Terms and Conditions

  • The menu is a five-course ‘Trust the Chef’ degustation dinner priced at $365 per couple.
  • Beverages are not included in the menu pricing.
  • Stoneridge Estate is fully licensed and BYO is not available in the public areas.
  • One bill per couple/group. 
  • Stoneridge Estate does not operate a public restaurant – candlelit dining is offered by prior arrangement only and is subject to chef availability. Advance notice of at least 7 days is recommended for bookings.
  • Special dietary requirements and food aversions may be accommodated on request – advance notice of at least 7 days is recommended. 
  • A 100% deposit is required to confirm your booking. Room deposits may be used as security for a dinner booking.
  • Bookings on New Zealand Statutory Holidays will incur a 15% statutory holiday surcharge. 
  • If a booking is cancelled/modified less than 48 hours prior to the reservation time, a cancellation fee of 50% will apply unless the booking can be re-sold. 
  • All dinner sittings are at 6.30pm (for two hours). Additional charges will apply for staff personnel if bookings extend beyond two hours.
  • Children may be catered for by prior arrangement. Please note that in order to preserve the fine dining experience and out of courtesy to any other guests dining, Stoneridge reserves the right to exclude any children at the manager’s discretion in the event of noise or disruption.
  • All dining is hosted at Stoneridge Lodge. For Retreat guests, this is approximately 150m from your accommodation.

Spa Treatments

  • All treatment bookings are subject to therapist availability and advance notice of at least 24 hours is recommended for bookings.
  • Bookings are 100% non-refundable if cancelled within 24 hours (for groups of 4 or more, 7 days’ notice is required for cancellations).
  • Bookings on NZ Statutory Holidays will incur a 20% statutory holiday surcharge.
  • Treatments are booked through external therapists and availability is outside of Stoneridge Estate’s control. In the event that the therapist’s availability changes after a treatment has been booked and the original booking date/time is no longer possible,  you may either rearrange your treatment to another date/time or opt for a refund.

Weddings & Events

Please contact our team to request a copy of our wedding/event contracts for full booking terms and conditions.

Guest Behaviour

  • Where a guest is, in the view of management, is disruptive or likely to be considered disruptive to other guests
  • Where a guest has shown disregard or has damaged property
  • Where a guest fails to abide by the property’s terms and conditions
  • Where a guest has harassed a staff member or has excessively caused a nuisance, and management is of the view that the guest would be better suited to staying elsewhere
It is at the sole discretion of the property that an ‘unwelcome guest’ meeting any of the above conditions will be required to leave the property immediately.

Where a guest is of the view that they should be entitled to a refund due to the inadequate provisioning of any goods or services, this must be reported to the General Manager straightaway so that a resolution may be found at that time. Guests accept and acknowledge that Stoneridge will not consider requests for refunds/concessions at a later time if issues have not been reported immediately on the day.

Vouchers and/or credits

Vouchers and / or credits are not available to be redeemed against any season pricings or special offers.

Retreat access

The access between the Lodge and the Retreat is via Sicilian Lane, which is a private road. The Retreat is a 3 minute walk or 30 second drive from the lodge.