Terms & Conditions

Currency and GST

All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD). Tariffs include New Zealand Goods and Services Tax (GST) of 15% and credit card surcharge.

Payment Policy

We require a 50% deposit and a valid credit card to confirm your reservation. The balance will be charged to the credit card provided 7 days prior to arrival or on check-out.

All tariffs and rates described within this booking are stated in New Zealand Dollars (NZD) and include GST of 15%.

All bookings will result in an automated acknowledgment and will then be confirmed based upon availability.

The client agrees to a pre-authorized block to their credit card below equivalent to one room night’s accommodation for security against any occurrence of damage. 

We accept Visa, Mastercard, cash and direct credit payments. No credit card charges apply for accommodation and lodge dining bookings.

Statutory Holiday Surcharge

A 15% surcharge will apply on accommodation, food, beverage and spa treatment bookings on NZ statutory holidays.

Booking & Cancellation Policy

Peak season (1st November – 30th April): If a reservation is cancelled at any time, a 100% cancellation fee will be charged unless the room nights are able to be re-sold.

Quiet season (1st May – 31st October):

  •  If cancellation is made more than 60 days prior to arrival, the deposit is fully refundable.
  • If cancellation is received within 31 – 60 days prior to arrival, a cancellation fee equivalent to 50% of the total tariff will be charged unless the room nights are able to be re-sold.
  • If cancellation is received within 30 days prior to arrival, a 100% cancellation fee will be charged unless the room nights are able to be re-sold.

All cancellation requests must be made by email to enquiries@stoneridge.co.nz.

COVID-19 Cancellation Policy

If Queenstown or the city/town from which you are travelling is under government travel restrictions and this affects your ability to travel, we are able to amend your booking to an alternative date within 12 months of your original arrival date or hold the deposit as a credit to be used within 12 months. If you prefer to cancel in full, the above cancellation policy will apply.

Room Preferences

If guests have a particular preference as to their preferred room, they are welcome to contact Stoneridge Estate to request this but specific room allocations cannot be guaranteed unless confirmed by Stoneridge.

Breakfast

All tariffs include a complimentary a la carte cooked and/or continental breakfast, served each morning in Stoneridge Lodge between 7.30am – 10.00am.
For exclusive-use bookings of Stoneridge Retreat, breakfast may be served at the dining table there.

Afternoon Cheeseboards & Wine

All tariffs include one glass of the estate’s wine per adult guest and a sharing cheeseboard each afternoon. Guests will receive a call to their room each afternoon between 5.00pm – 6.30pm to confirm if they would like to receive their afternoon platter. Wine and cheese may in some cases be served earlier or later in the day, but this is subject to staff availability and is at the property’s discretion.

Arrival & Departure

Check-in is from 3.00pm and check-out is by 10.30am on the day of departure. Early check-in (from 1.30pm) and late check-out (12.00pm) may be arranged in advance for a $60 surcharge, subject to availability. Guests arriving early or departing late are welcome to leave their luggage at reception if pre-arranged – please ask our reservations team if you would like any recommendations for local restaurants or things to do.

Guests are required to complete a Room Registration Form on arrival, which requires a signed indemnity for any & all potential damage caused by a guest’s stay/occupation of the room.

Smoking

The property has a no-smoking policy in all rooms and shared outdoor areas. To smoke, please use your private deck/balcony or step outside to non-shared areas. Please speak to a member of staff to be guided accordingly. A $250 fee will apply to any smoking inside the building. 

Self-Catering

Stoneridge does not offer self-catering facilities. Private dining and gourmet grazing platters/picnic lunches may be provided by prior arrangement for an additional cost – a minimum of 48 hours’ notice may be required.

Children & Families

Children under 10 are welcome at Stoneridge Lodge and Cottage but must be supervised at all times by a responsible adult. Children aged 10 and under may be hosted at the Retreat at the property’s discretion.

Room Occupancy & Extra Guests

All guest rooms & tariffs are for double occupancy. Extra guests may be accommodated on request for an additional cost – see below. The Coronet Suite has an adjacent second bedroom with a double bed and a single bed which may be booked to accommodate up to two additional guests. In all other suites, a rollaway bed can be placed in the room to accommodate one additional guest.

  • Extra guests (Lodge): adult $145; child (up to & including 10 yrs) $85 per night; infant (up to 2 yrs) $45 per night, plus $45 for portacot if required
  • Extra guests (Retreat): adult $250; child (up to & including 10 yrs) $145; infant (up to 2 yrs) $45 per night, plus $45 for portacot if required

Adult and child tariffs above include a rollaway bed. These fees are applicable if extra guests are confirmed more than 24 hours prior to arrival. If extra guests are added to a room less than 24 hours prior to arrival, 50% of the room tariff will be charged for each extra guest. 

In order to preserve the privacy of our guests and enjoyment of shared facilities, access to each property (the Lodge, Cottage and Retreat) is permitted only for guests who are staying at that property. If you wish to invite visitors, this must be pre-arranged with Stoneridge and is at management’s discretion. If permitted, there is a limit of 8 people in a guest room at any given time, including any service providers (hair and make-up, photographer etc).

Functions & Events During Your Stay

Stoneridge does periodically host functions at the southwest end of the Lodge, which has its own entrance and does not share any facilities with the Lodge. Whilst we do not anticipate any disruption to guests’ enjoyment of our facilities and amenities, as a courtesy we nonetheless wish to make guests aware of this.

Vineyard Work

Stoneridge operates a boutique vineyard which requires vineyard work to be undertaken at certain intervals and avoiding direct sunlight. Vineyard work is organized as best as possible to minimize any interruption or inconvenience to guests, but may at certain times have to take place early in the morning or in the evening.

Lodge Dining Terms and Conditions

  • Beverages are not included in the menu pricing.
  • Stoneridge Estate is fully licensed and BYO is not available in the public areas.
  • One bill per couple/group. 
  • Stoneridge Estate does not operate a public restaurant – candlelit dining is offered by prior arrangement only and is subject to chef availability. Advance notice of at least 48 hours is recommended for bookings and any special dietary requirements.
  • A 100% deposit is required to confirm your booking. Room deposits may be used as security for a dinner booking.
  • Bookings on New Zealand Statutory Holidays will incur a 15% statutory holiday surcharge. 
  • If a booking is cancelled/modified less than 48 hours prior to the reservation time, a cancellation fee of 50% will apply unless the booking can be re-sold. 
  • All dinner sittings are at 6.30pm (for two hours). Additional charges will apply for staff personnel if bookings extend beyond two hours.
  • Children may be catered for by prior arrangement. Please note that in order to preserve the fine dining experience and out of courtesy to any other guests dining, Stoneridge reserves the right to exclude any children at the manager’s discretion in the event of noise or disruption.
  • All dining is hosted at Stoneridge Lodge. For Retreat guests, this is approximately 150m from your accommodation.

Spa Treatments

  • All treatment bookings are subject to therapist availability and 24 hours’ notice may be required for bookings.
  • Bookings are 100% non-refundable if cancelled within 24 hours (for groups of 4 or more, 7 days’ notice is required for cancellations).
  • Bookings on NZ Statutory Holidays will incur a 15% statutory holiday surcharge.

Weddings & Events

Please contact our team to request a copy of our wedding/event contracts for full booking terms and conditions.